Refund Policy

Consumers have fourteen-days to withdraw.

Right To Cancel
You have the right to withdraw within fourteen days without giving a reason this contract. The withdrawal period is fourteen days from the date on which you or a representative from your third party other than the carrier and the goods have taken possession of or has.

To exercise your right of withdrawal, you must inform us (Hygmask LTD, Oliver Antunovic, P.O.Box 0008, 1035 Vienna, Austria, kontakt@hygmask.com, phone: +43 664 993 144 48) by means of a clear statement (e.g. one with the Letter sent by post) informing you of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. 


To meet the withdrawal deadline, it is important that you send your communication concerning the right of withdrawal before the withdrawal period has expired.

Effects of cancellation

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and, in any event, not later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics, and functioning of the goods.

The right of revocation does not exist in the following contracts:

* Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Model Withdrawal Form

(If you want to cancel the contract, please fill out this form and send it back.)

- To Hygmask LTD, Oliver Antunovic, Postfach 0008, 1035 Vienna, Austria or kontakt@hygmask.com

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following
Goods (*) / provision of the following service (*)

- Ordered on (*) / received on (*)

- Name / consumer (s)

- Address of the / consumer (s)

- Signature of / consumer (s) (only with message on paper)

- date

(*) Delete where inapplicable.

Cancellation policy created with the Trusted Shops legal copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.